> Where do you deliver to?
We deliver throughout Europe.
> What are the delivery options?
To date, we only deliver at home by French or German postal services.
> What are the delivery costs?
Shipping costs vary depending on the country we deliver to and the weight of the order shipped. They are calculated automatically at the time of payment. Delivery costs are free for all orders over 69 euros .
> When are orders shipped?
In general, our orders are processed within 2 to 3 days if the items are in stock, within 6 to 8 days if the items are ordered. This may be slightly longer if the order was made during holidays, weekends or in case of out of stock. Once your package has been dispatched, you will receive an email notification .
> How many days for delivery?
Once the order has been shipped, the times depend on the delivery services. The French post office and the German post office guarantee delivery within 48 hours in metropolitan France or Germany . Allow at least one or two additional days for other continental European destinations. The postal services send you notifications either by SMS or by e-mail to notify you the day before delivery.
> What are the final delivery times?
We guarantee our deliveries within 10 to 15 days depending on the hazards described above. However, our average delivery times are rather 8 to 10 days.
> What if I am absent for the delivery?
Packages are sent with delivery without signature . If you are absent at the time of delivery, the postman may leave the package in your mailbox, if the dimensions of your box allow it.
If the package is too large for your box, it will be made available to you for 10 days at the post office nearest to you.
> How to track my package?
At the time of shipment, you will receive by e-mail the number and address for tracking your package. With this number, you can track your package on the site of the relevant postal service.
Do you need more information? Contact us.